The physicians and staff at Surgical Specialists of Spokane believe in providing the highest quality medical care in a compassionate and caring manner to our patients. We know that unexpected medical expenses can be a financial hardship on you and your family. Please know that we are here to assist you.
The following information is to help you understand our billing and financial policies.
PATIENTS WITH NO INSURANCE COVERAGE
Payment in full is expected at the time of service.
PATIENTS WITH INSURANCE COVERAGE
Your health plan may make you responsible for co-pays, deductibles and non-covered services. Surgical Specialists of Spokane is contractually obligated to collect these amounts at the time services are provided. In the event surgery is needed, we will contact your insurance carrier and verify coverage, pre-admission requirements, deductible, co-pays and obtain insurance authorization. In certain circumstances, if your surgery is a non-covered benefit, you will be asked to pay the total charge prior to scheduling the procedure.
In all circumstances, should your insurance carrier indicate a patient responsibility portion of our billing, you will be asked to pay for that portion of your bill prior to your surgery.
We will submit claims to your insurance carrier when provided with complete billing information. Please bring your insurance cards with you to your appointment.
If your insurance company requires a referral to a specialist, please contact your primary care physician and request this to be faxed to our office at (509) 838-0824. This needs to be completed prior to your appointment, or your appointment will be rescheduled. If you need assistance or have questions, please contact our billing department, and we will be happy to assist.
For your convenience, payments can be made by cash, check, money order or credit card. Please do not send cash through the mail. Cash payments can be made at any of our offices. We accept the following credit cards: Visa, Master Card and Discover.
Please have your credit card or check number ready.
If the bank returns your check, a $35.00 non-sufficient funds fee will be applied to your account.
We understand that sometimes there are circumstances that may warrant an extended payment plan. Please call our patient counselors in the billing department at (509) 252-2838 if you are requesting special consideration.